Contact Parimatch

Reach us

Need help with your Parimatch account? We're here through two fast digital channels, no queues, no hold music, no travel required.

• Email: [email protected], describe your issue in detail and expect a reply within 24 hours. Best suited for billing disputes, document verification, or bonus queries that need a written record.
• In-app chat: Open the Parimatch site or app and tap the chat icon for the fastest response. Ideal for quick questions about deposits via PhonePe, GPay, or BHIM, withdrawal status, or live-match betting support.

Our team handles queries across all account types and issue categories.

Office hours

Our automated in-app chat runs 24 hours a day, 7 days a week: perfect for checking bet status, account balance, or transaction confirmations at any hour of the day or night.

Live human agents are available Monday to Sunday, 9:00 AM to 9:00 PM IST for complex matters such as failed UPI payments, withdrawal delays, KYC document reviews, or account access issues. Queries submitted outside those hours are logged automatically and addressed at the start of the next agent shift. Average email response time is under 24 hours on all days.

Online-only support

Parimatch is a fully digital platform, every aspect of customer support is delivered via email and in-app chat. There is no physical office, branch counter, or walk-in location anywhere in India. You will never need to travel or post documents.

Simply log in to your Parimatch account, navigate to the support section, and connect with our team instantly from any device. This digital-first model delivers faster resolutions and a clear written record of every conversation. The same quality of service is available to you online, every day of the week.